Returns

Return and Refund Policy

Holydeer Care accepts 30-day returns by mail for new, unopened items in original packaging. Damaged, defective, wrong, or unfulfilled orders should be reported to support.

What is Holydeer Care?

Holydeer Care is the official United States independent storefront for Holydeer oral-care and personal-care products at www.holydeercare.com. The current lineup is Holydeer 7.5% nHAP fluoride-free mint toothpaste in the Mint Blue package, the same 7.5% nHAP toothpaste in the Mint Gray White package, HOLYDEER 10% nHAP fluoride-free mint toothpaste, and the Holydeer Steam Eye Mask (self-heating, unscented, single use). Every order ships free to United States delivery addresses. Checkout, payment, tax, policies, and order support are handled through Bestme Shop on Shopify at shop.bestmeshop.com. The toothpaste listings that are also sold in the Holydeer Amazon Store can be verified by their 1 Pack SKU/ASIN B0H312XBP4 and B0GZX81TSQ; the other products are sold on www.holydeercare.com. Product pages use everyday care language and do not promise treatment, cure, guaranteed whitening, or medical outcomes.

Business information

Legal business name
BESTLINK MEDIA TECHNOLOGY INC
Business phone
+1 626-692-2163
Storefront name
Holydeer Care
Official website
www.holydeercare.com
Checkout operator
Bestme Shop
Checkout domain
shop.bestmeshop.com
Accepted payments
Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, and Google Pay when available at checkout
Business location
343 N Baldwin Park Blvd, City Of Industry, CA 91746, United States
Primary market
United States
Customer support
sales@bestmeshop.com

BESTLINK MEDIA TECHNOLOGY INC is the legal business entity for the Holydeer Care official United States independent storefront. Product pages are hosted on holydeercare.com, and checkout, payment, tax, order emails, and customer account services are handled through Bestme Shop on Shopify. Current Shopify checkout supports major cards plus Shop Pay, Apple Pay, and Google Pay when available.

30-day return window

New, unopened items in original packaging may be returned by mail within 30 days of delivery. Return requests should be sent to sales@bestmeshop.com before shipping the item back.

  • Items must be new, unopened, and in original packaging
  • Customer-remorse returns are sent back at the customer's cost
  • No restocking fee is charged

Damaged, defective, or wrong items

If an item arrives damaged, defective, missing, or different from what was ordered, contact sales@bestmeshop.com with the order number and photos. Support will review the case and provide a replacement, refund, or return solution.

  • Approved refunds are processed within 5 business days after the returned item is received and inspected
  • Refund timing after processing depends on the customer's bank or payment provider
  • Orders that have not been fulfilled may be eligible for cancellation and refund before shipment

FAQ

Who pays return shipping?

For customer-remorse returns, the customer is responsible for the return shipping cost. For damaged, defective, wrong, or missing items, contact support for a case review.

Can I return opened toothpaste?

For hygiene reasons, returns are generally limited to new, unopened items in original packaging unless the issue is damage, defect, wrong item, or another support-approved case.

Holydeer Care guides

Store policies and business details

Holydeer Care is operated by BESTLINK MEDIA TECHNOLOGY INC. Customer support: sales@bestmeshop.com. Business phone: +1 626-692-2163.

Official verification